Technical advice quiz

[natedawg120]

What would you tell the submitter of this ticket.  This is the description field with all person specific information gone.  This is the kind of crap i deal with all night....http://www.radford.edu/~nmtyler/cheerio.bmp

What would your advice be  :lol:  :lol:

[indestructibleman]

find a 2x4, take a good swing and strike yourself in the forehead with it.  repeat every fifteen minutes until you've fixed your problem.

[crash]

add milk

[zukiGS500]

Heres another one. What do you tell a client that asks why he cant install certain applications and visit some websites after we came and removed a virus from his machine. I cant find a nice way of saying, "because when we removed the virus we found 15 gigs worth of porn on your university owned computer." And I hope that those files where named incorrectly, cause who really gets off on hairy grandmother incest.

[pantablo]

What would your advice be  :lol:  :lol:

keep the children away from the printer.

[ktrim]

I have worked in the pc/server support field for about 15 years now,  I worked for a large grocery store chain as a 2nd level support tech,  this is how out normal call would go

Customer:  We cant clock in or out, or ring up customers
me: could you please go to the computer room
Customer: let me turn off the radio (background noise = BEEP BEEP BEEP)
me: could you please follow the beeping sound and tell me where its  
      coming from
Customer: its coming from this box that says UPS on the floor
me: is the power light on
Customer: No
me: please follow the power cord, make sure it is plugged in
Customer: We unplugged that to plug in our radio, is it important
me: yes that provides clean power and battery backup to both servers
Customer: So we should call you before we unplug it?
me: You should never unplug it!
Customer: where do we plug in the radio than?
me: have a nice day goodbye (would have liked to say "your A$$"

[Blazinjr]

I have worked in the pc/server support field for about 15 years now,  I worked for a large grocery store chain as a 2nd level support tech,  this is how out normal call would go

Customer:  We cant clock in or out, or ring up customers
me: could you please go to the computer room
Customer: let me turn off the radio (background noise = BEEP BEEP BEEP)
me: could you please follow the beeping sound and tell me where its  
      coming from
Customer: its coming from this box that says UPS on the floor
me: is the power light on
Customer: No
me: please follow the power cord, make sure it is plugged in
Customer: We unplugged that to plug in our radio, is it important
me: yes that provides clean power and battery backup to both servers
Customer: So we should call you before we unplug it?
me: You should never unplug it!
Customer: where do we plug in the radio than?
me: have a nice day goodbye (would have liked to say "your A$$"

idiots

[crash]

I have worked in the pc/server support field for about 15 years now,  I worked for a large grocery store chain as a 2nd level support tech,  this is how out normal call would go

Customer:  We cant clock in or out, or ring up customers
me: could you please go to the computer room
Customer: let me turn off the radio (background noise = BEEP BEEP BEEP)
me: could you please follow the beeping sound and tell me where its  
      coming from
Customer: its coming from this box that says UPS on the floor
me: is the power light on
Customer: No
me: please follow the power cord, make sure it is plugged in
Customer: We unplugged that to plug in our radio, is it important
me: yes that provides clean power and battery backup to both servers
Customer: So we should call you before we unplug it?
me: You should never unplug it!
Customer: where do we plug in the radio than?
me: have a nice day goodbye (would have liked to say "your A$$"

idiots

no shaZam!.  everyone and his mother knows that the UPS has an outlet in the back for the radio, duh!

[davipu]

http://rinkworks.com/stupid/  more puter humor.

[ktrim]

idiots

If it wasn't for Idiots, I wouldn't have a job.

[natedawg120]

idiots

If it wasn't for Idiots, I wouldn't have a job.

but sometimes you want to smack them, like the call i just had that a girl spilled a beer on her laptop - "what do i do?"

Me - unplug it, pull battery out, open and let sit upside down, get it as dry as you can and I hope you got the accidental insurance from dell....

[ktrim]

idiots

Me - unplug it, pull battery out, open and let sit upside down, get it as dry as you can and I hope you got the accidental insurance from dell....

wrong answer-- keep pouring beer on it until it gets drunk and passes out,  when it dries out take it in for service and claim it "just quit working" and demand it be fixed under warrenty (I do alot of work at a large elctronics store and have seen this argument take place several times)

[pandy]

Still the wrong answer.

Correct answer: DON'T SPILL YOUR BEER!!!

Duh. Just use the handy cup/beer holder that comes with every computer, and you won't have this problem in the future!  

:lol:

idiots

Me - unplug it, pull battery out, open and let sit upside down, get it as dry as you can and I hope you got the accidental insurance from dell....

wrong answer-- keep pouring beer on it until it gets drunk and passes out,  when it dries out take it in for service and claim it "just quit working" and demand it be fixed under warrenty (I do alot of work at a large elctronics store and have seen this argument take place several times)

[natedawg120]

wrong answer-- keep pouring beer on it until it gets drunk and passes out, when it dries out take it in for service and claim it "just quit working" and demand it be fixed under warrenty (I do alot of work at a large elctronics store and have seen this argument take place several times)

I have seen that done myself.  I feel sorry for the people when it is very obvious what happened, smells and/or has sticky residue, and the are screwed if they didn't get the "opps" coverage.  But hell it is just a drop in the bucket to them cause they will tell their parents some story and they will buy them a new one.  Wish i had that luxury :lol:  :lol:

[natedawg120]

Still the wrong answer.

Correct answer: DON'T SPILL YOUR BEER!!!

Duh. Just use the handy cup/beer holder that comes with every computer, and you won't have this problem in the future!  

:lol:

:lol:  :lol: I actually got a call where an older gentleman said his built in cupholder snapped off.  I talked to him a second to see if he was doing what I thought and he was.  He called dell and complained that when it broke coffee got in his computer and ruined it.  I fixed it, new HD due to coffee, and explaned that thing was for a new kind of record that used light instead of a needle.  The consept the shiny thing boggled him.  I miss the days when I got to deal with people face to face, the phone takes so much away...