Ridegear.com customer service (lack of)

[GeeP]

Cross-posting this from another board.  Check out the link here to a beginnerbikers post, then check out the BBB report on this outfit.

Looks like they need to work on their customer service.  Google for more horror stories!

[bucks1605]

Thanks for the heads up! I'll be avoiding that company all together.

[darb85]

had issues with them too, ordered one set of gloves, really nice set of astars,  what came were a cheap China crap pair that had leather misspelled as leather.  took me 6 months to get it resolved, and all i got was my money back. 

Stay Away. Far Away.

[scottpA_GS]

had leather misspelled as leather.

[bombadillo]

I thought you were talking about cyclegear.com at first.  I ordered signals, mirrors, and some bits here and there and they were great.  Check it out

www.cyclegear.com

No, I am not a vendor nor do I work there but just sending out props for good service and quick delivery with minimum delivery charge. 

[waiho]

I might have been one of the lucky one, I ordered a jacket from them and it was no problem at all 

[kml.krk]

I didn't have any problems with "ridegear" but I ordered from "kneedraggers" on Saturday March 15 and today (March 20) the order still hasn't shipped. They say it usually takes 5 days to ship but COME ON... it's been 4 days already. I contacted them and they only answered one of my 2 questions.
It was my first order and I think the last one... They could do a better job!!

I myself work in the internet store and I know it's not easy to ship many orders, but customer service is ALWAYS number 1!!!

KaMeL