Frustrated with Ebay seller

rock_rebel · October 27, 2010, 04:10:10 PM

I bought used clutch cover from Ebay. The seller states that the cover was going to be shipped via United States Postal Service for all international orders. I received a tracking number today from UPS....wait a minute. Wasn't the seller supposed to ship via USPS? I called UPS and they're going to charge me $17 for brokerage fees. This is completely unacceptable. I emailed the seller asking for a resolution. What should I do?

fontanarider · October 27, 2010, 04:20:58 PM

Try contacting ebay and telling them that the seller is shipping the item using a different shipping method, than the one stated on the items description. I dont know if this will work, but this is my $.02

GI_JO_NATHAN · October 27, 2010, 04:23:27 PM

Wait so he's shipping it like pay on delivery kinda thing. I didn't even know you could do that anymore. I would wait for his response and then pursue action through paypal or ebay if you have to. Did you pay with paypal?

rock_rebel · October 27, 2010, 04:30:09 PM

Quote from: GI_JO_NATHAN on October 27, 2010, 04:23:27 PM
Wait so he's shipping it like pay on delivery kinda thing. I didn't even know you could do that anymore. I would wait for his response and then pursue action through paypal or ebay if you have to. Did you pay with paypal?

I paid with paypal. I paid for both the cover and shipping. UPS is going to drop it to my door, but is going to charge me an extra $17 in brokerage fees. I didn't ask for UPS to send it.

007brendan · October 27, 2010, 05:20:55 PM

So you're saying UPS is going to show up at your door and demand $17? What the hell are brokerage fees?

007brendan · October 27, 2010, 05:22:14 PM

Wait, just reread the post, if the shipping is international, how would it be possible to ship USPS?

Aren't all international orders subject to brokerage fees regardless of who they're shipped through?

The Buddha · October 27, 2010, 05:51:24 PM

USPS is the best for international. They get the local postals to take it @ the border/port of entry.
Cool.
Buddha.

rock_rebel · October 27, 2010, 06:01:26 PM

Quote from: 007brendan on October 27, 2010, 05:20:55 PM
So you're saying UPS is going to show up at your door and demand $17? What the hell are brokerage fees?

Brokerage fees are scams that UPS pulls off to do the customs paperwork for you. I could do it myself if I was at one of there "ports of call" but the paperwork is being filled out halfway across the country. So I have to pay this $17 on something I could do myself if they'd just send me the paperwork. But they won't send me what I need because they won't make any money from it.

USPS sends anywhere. I've gotten multiple packages from USPS in the past.

Screwed over again. I'm tired of threatening legal action against idiots.

saxman · October 27, 2010, 06:23:23 PM

Quote from: The Buddha on October 27, 2010, 05:51:24 PM
USPS is the best for international. They get the local postals to take it @ the border/port of entry.
Cool.
Buddha.

I can't agree with this. I've shipped to the UK on many occasions and will NEVER ship there with USPS again because of the local postal service. Stuff I shipped 3 day shipping took months to show, disappeared as soon as it hit that side of the pond, etc. I'll only use a company that handles it the whole way from now on, even if the cost is higher.

The Buddha · October 27, 2010, 07:16:23 PM

I've sent to england just fine, australia, Israel, canada, India etc just fine via usps, worked just fine. The one country you will probably make worst trouble for your buyer I have heard is Brazil.

Stuff disappearing and/or taking months - I think that's their company motto, the issue could just be customs too.

UPS may clear it in house as in the local customs trusts UPS enough to screen it @ several stages it will count as a cleared item when UPS stamps it (called trusted shipper method), the postals may let it go through proper customs. Is that why they charge brokerage fees in canada ?

I've had stuff from canada sit for 4 months @ customs before getting to me. Chinese stuff took 1 month, to be expected I think.

Cool.
Buddha.

saxman · October 27, 2010, 07:43:26 PM

I had 8 separate, consecutive packages get screwed up in their delivery because of Parcel Force, the UK side of shipping things. They all cleared customs just fine THEN went missing. Were sent all over England and Scotland as well, so it wasn't a localized issue.

mister · October 28, 2010, 02:35:30 AM

Quote from: saxman on October 27, 2010, 07:43:26 PM
I had 8 separate, consecutive packages get screwed up in their delivery because of Parcel Force, the UK side of shipping things. They all cleared customs just fine THEN went missing. Were sent all over England and Scotland as well, so it wasn't a localized issue.

When you send stuff in Aust to the US using Aust's postal service, it ships out via Australia Post and is delivered by USPS. When the American's send to us they send via USPS and it arrives by Australia Post.

As for England. They have full-on Postal Rules over there to do with Copyright Infringement, Kiddie Prn, firearms and other stuff. If they think it's dubious they'll either break it and then deliver it, or not deliver it at all - works both ways (stuff leaving England too). If the return address is not there, it won't be delivered - or broken and then delivered.

Michael

saxman · October 28, 2010, 03:08:50 AM

Quote from: mister on October 28, 2010, 02:35:30 AM
Quote from: saxman on October 27, 2010, 07:43:26 PM
I had 8 separate, consecutive packages get screwed up in their delivery because of Parcel Force, the UK side of shipping things. They all cleared customs just fine THEN went missing. Were sent all over England and Scotland as well, so it wasn't a localized issue.

When you send stuff in Aust to the US using Aust's postal service, it ships out via Australia Post and is delivered by USPS. When the American's send to us they send via USPS and it arrives by Australia Post.

As for England. They have full-on Postal Rules over there to do with Copyright Infringement, Kiddie Prn, firearms and other stuff. If they think it's dubious they'll either break it and then deliver it, or not deliver it at all - works both ways (stuff leaving England too). If the return address is not there, it won't be delivered - or broken and then delivered.

Michael

Stuff I sent there were car parts. The problem wasn't with customs, it was mishandling by Parcel Force. I went out there to do work and sent a bunch of parts ahead of me, so ended up actually dealing with Parcel Force personally.

From what I was told by locals over there, it was actually very common.

Moral of the story is that sending something USPS, you're left at the mercy of the local postal service. With UPS, it's all handled in house.

GAS · October 28, 2010, 07:36:43 AM

Quote from: The Buddha on October 27, 2010, 07:16:23 PM
I've sent to england just fine, australia, Israel, canada, India etc just fine via usps, worked just fine. The one country you will probably make worst trouble for your buyer I have heard is Brazil.

Stuff disappearing and/or taking months - I think that's their company motto, the issue could just be customs too.

Hey, I'm Brazilian and sadly I can say to you guys that the problem is not the local mail company, but the locals themselves. Most of them (not me, I swear), are always trying to give you a string, if you pull it, great! They get some extra bucks, a money back or something....

If sending stuff to Brazil just keep tracking it on Brazilian mail website (www.correios.com.br) with the same tracking number you got when shipped the package, you can track everything until it be delivered. Some packages are screened on the customs and take up to 10 days more to arrive. But in years buying stuff from US, UK, Canadá, China, (about 200 stars at e-bay now) I've never got anything lost. Never.

Usually it takes up to a month to arrive: 7 to 15 days to get Brazilian customs, and 5 to 20 days do arrive at their destiny.

The Buddha · October 28, 2010, 09:11:44 AM

Is it very expensive to send into brazil, but cheap sending it out ? or vice versa ... somethign funny I have heard. Sorry I cant be more specific.
Cool.
Buddha.

GAS · October 28, 2010, 09:32:19 AM

Quote from: The Buddha on October 28, 2010, 09:11:44 AM
Is it very expensive to send into brazil, but cheap sending it out ? or vice versa ... somethign funny I have heard. Sorry I cant be more specific.
Cool.
Buddha.

It's the other way back... Very expensive to send FROM Brazil, to get it sent TO Brazil the costs at USPS are the same as to ship to any other country.

For example, a still camera costs about 15 bucks to go from US to BR, and about 50 to go back from BR to US.

It's strange, Brazil is a developing (probably always will be "ing" never will get the "ed"), but our prices are almost always more expensive than the costs in US or CAN, not only for mail, but for everything...

The only thing you pay more than us are food, specially fruits and vegetables. All the rest is a lot cheaper!

The Buddha · October 28, 2010, 10:12:56 AM

K cool. Thanks.
Cool.
Buddha.

rock_rebel · October 28, 2010, 11:37:40 AM

After contacting the seller he said he would pay half of the brokerage charge, so half of $17. I dunno, should I take the offer or file a dispute with ebay for him using the wrong postal service in the first place?

Allen · October 28, 2010, 11:57:45 AM

pay it, and get the part! seller should have disclosed all fees. but so your out 9 bucks more but got the part you need. your motorcycle would thank ya.

centuryghost · October 28, 2010, 12:38:44 PM

You're not going anywhere till you get a signal generator anyway, so I would fight it. If they said it was going to ship a certain way in the listing and now it's being shipped to you another way with additional fees attached, it's the sellers responsibility to pay. Don't let yourself get screwed!

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Frustrated with Ebay seller