As most of you know I had a new GS and the head gasket blew. You can search through the board to find the topic if you haven't read it yet. Anyways, This morning I was riding around and, once again ,had oil all over the place. So I rode straight down to the dealership and told them to come outside and check out their lovely service work. The service guys tried saying that I was running the bike too hard again and must have warped a head or blown the gasket again. Problem is, I haven't had the engine over 4500 RPM's since I picked it up let alone the 5500 RPM's Suzuki says to stay under. Too bad their manager of the dealership told the service department that there is no way I could've possibly blown the first head gasket and definately not a 2nd one or warped a head. She said she's been selling GS' for 10 years and has never had problems like this with their engines. So while the service department were all discussing how it was my fault that the bike was broke and it was bullshit I kept bringing it in and blaming it on them, The manager told me that on Monday she will Call Suzuki and the owner of the dealerships and try her best to get a new GS500 Shipped to me because they have none in stock because they sell out quickly here. So once again my bike is broken after having it since wednesday but hopefully come Monday I will hear that I am getting a brand new one. Wish me luck guys.
That sucks man :cry: ... and is great all :thumb: at the same time ... like getting spanked while having sex :icon_mrgreen: ... it hurts ... but oh so good ... :cheers:
Cool.
Srinath.
It sucks, but I'm kinda glad to hear you won't have to be dealing with that bike any more. I would demand my money back and take my business elsewhere. That dealership is full of shaZam!, and trying to blame you for what's obviously a defective bike is unforgiveable. Let them know you expect a new bike or a full refund or you'll be consulting an attorney.
-M
Yeah hopefully all goes well on monday and I will be getting a new bike. Theres no way possible i could have f'ed up the bike that much even if I would have tried. The service dept is a bunch of immature kids that are assholes. The manager, whom I never got to speak to until the day I was getting my bike back is very nice. She agrees with what Suzuki and I have said and says it's not my fault. I think the kids in her service dept never bothered to tell her all the problems the biike was having and made it sound like a little oil leak because she seemed to not be too happy when she realized the bike had been there so long.Maybe the service dept and sales dont communicate well aparently. Hopefully she does a good deed and gets me the new bike after talking with Suzuki and the Owners on Monday or I will be getting an attorney.
06, sorry for your grief.
Upside:
Assuming that the engine you got was just FU from the start. You should get a decent bike.
If you assume that it was a production lot issue, the chance of hitting another one should be small. If it is a lot related issue, it should hit the Suzuki corporate radar when a bunch of bikes hit warranty in a block.
Glad to hear that your getting a new bike, I've read all your old post and truly does sound like you had a lemon, unfornatly these things do happen, and I'm very sorry it happened to you. I hope the new bike is good to you, and is trouble free for a very long time so you can stay away from that damned dealer. :cheers:
I'm sorry all this happened to you, but I'm glad SOMEONE at the dealership is on your side. Hopefully she'll be able to help you out. :thumb:
Glad to hear they're willing to replace it with new one. Get the first services over with in dealership
and then learn to do TLC to your GS yourself,it's most rewarding and you can be sure that the
job is done properly every time(use manual of course Haynes,Clymer etc...)
good to hear it ends this way. a new bike soon!
It's good to know that someone in charge is on your side! It sucks that you seem to have a bad apple on your hands. It would be great if one of OUR experts could pull it apart and find the REAL PROBLEM. There has to be a manufacturing defect in the block or head that nobody has caught.
Sit tight, be patient...
06GSowner:
I wouldn't consider it a good deed if the manager approves the new bike. I would consider it good business practice, as well as the very *least* they should do after all the problems you've had.
I hope everything is clear sailing for you after you get your NEXT new bike. ;)
Let us know how it goes tomorrow! :thumb:
well turns out the great service dept at the dealer twisted an o ring on the head gasket which caused the leak. Suzuki said to fix it and put a bonding agent on the o rings. So I'm not getting a new bike. I have been on the phone with Suzuki all day. I can't get the dealer or Suzuki to give me anything for this huge pain in the ass. To make matters worse , Suzuki said they have to test drive it for an hour today, so by the time I get the bike back, it will be about time for the 600 mile service, so right back to the shop it goes, and there goes $275 for the service(around here anyways). The dealer is horrible and Suzuki isn't much better right at the moment. Only thing Suzuki has to say is "well the service manager is working on it this time so it should be ok when you get it back".
I am sure the bike will return you tons of fun and you'll soon forget this
grief experience :thumb:
Push to have the 600 mile service done for free. Demand an answer from Suzuki what the next course of action is if the problem arises again. Check with your state law regarding their lemon law policy. Here in PA if the same problem arises 3 times and it has not been resolved, the vehicle is a lemon. After the 600 mile check, ride the hell out of it. Hopefully if there still is an underlying problem you might still be able to catch it under warranty.
That's my 2 cents
Chris
Maybe we should all start calling your Suzuki dealer and tell them there really starting to tick off the GS community!! :mad:
But I don't want there phone ringing off the hook to keep them from your bike, and hopefully a few thousand mile on your bike will put this all behind you. :cheers:
I really don't like hearing this! My bike went in to the shop on July 11th for the same exact problem. I called them today and was told that the parts haven't even come in yet to fix it. So for 2 weeks it has just been sitting there. I'm planning on contacting Suzuki via certified letter to let them know what the problem is and how long it's taking. That way my bases are covered if it turns out I got a lemon. I wonder how many other owners out there are having the same experience with their '06's? 16 more days and they WILL be refunding my money or replacing the bike.
On a side note, does anyone know who decides if it's a refund or new bike? I'm a little leery of taking another '06. I would rather get the money and buy a used, older GS. If it comes to that, of course.
o f%$k this shaZam!, its a lemon and demand your money back. go buy a ninja 650. and call it a day
I've got 5 more days till i get to use my lemon policy. and the bike has an extended warranty if it does actually get fixed, kinda glad I bought it now after this shaZam!. I am gonna try to puch suzuki to pay for my 600 mile service at a different shop. But Suzuki has said , well since it was dealer error on the o ring and not directly suzuki, that they shouldn't be at fault. I'm starting to regret buying a suzuki or even a motorcycle period. Not quite as fun as I hoped. Oh and by the way , my bike was not finished today like it was supposed to be, and as soon as I get it back with more paperwork, the paperwork is being faxed to an attorney to see what they can do.
Hey guys guess what. I got my bike back tonight. Dealer sad they test drove it 40 miles w/ no leaks. Turns out it was a 2nd blown head gasket at 430 miles! So i'm like what the hell. So the bike was running fine and looked fine so I took it home. We I was checking the right side for leaks the whole way home since that has been the problem area of the engine. I finally get home and pull into my garage and get off. I look down and guess what I see? Oil leaking out of the LEFT side this time! :mad: I called suzuki as soon as I got in the house and they are ,once again, supposed to resolve this issue tomorrow. Wanna place bets on whether or not the dealer blames me for the leak once again since it was "fine" when the rode it 40 miles?! BTW I let the bike warm up for the exact time they said right in front of their doors then I got on and kept it under 4500 rpm's the entire way home. Guess I just rode it too hard again eh? Suzuki rep said he is taking it higher up now. I say hell with that i'm calling an attorney in the morning, enough is enough. Don't think I will be buying another Suzuki after this mess, especially since a few other people have 06's with blown head gaskets. Not a good first motorcycle experience.
Any opinions on my situation tonight ? I'm thinking of saying screw the motorcycle deal and buy a car. Seems to be much less hassle. Really liked the bike the 3 hours or so i've driven it in a month....
Please don't let ONE instance make you sour on motorcycling. Just remember, every brand vehicle (bike & car) has it's bad lots, and bad dealers.
Write the local paper and TV Stations Call The state DMV or go to them and ask what is the lemon laws and could you get a copy.. Then Go back to the dealer. With a letter that you intend to mail to the local Paper tv stations and the info from the DMV and Demand that they perform the next 6 services for free. Also word of mouth tell the patrons at that Suzuki dealership that they aren't taking care of you and that you wish you went with another dealer.... Laywer will be a good step too...
A happy customer tells maybe one or two people about how they were treated good. A bad customer Tells tens.. Or now It can reach thousands pending on if you are on the net...
Sounds like there service team is part of the special mechanics union. Where they specialize in botching it up. Do any of them Talk Like Corky???
Talk to a manager and suzuki rep to see if they will buy the bike back if you upgrade to a SV650.This worked for a friend of mine with his lemon BMW 328I, he upgraded to a 330I. If they will let you, spending the extra on the SV will be cheaper than getting a lawyer
Quote from: 06GSowner on July 26, 2006, 05:02:55 PM
Hey guys guess what. I got my bike back tonight. Dealer sad they test drove it 40 miles w/ no leaks. Turns out it was a 2nd blown head gasket at 430 miles! So i'm like what the hell. So the bike was running fine and looked fine so I took it home. We I was checking the right side for leaks the whole way home since that has been the problem area of the engine. I finally get home and pull into my garage and get off. I look down and guess what I see? Oil leaking out of the LEFT side this time! :mad: I called suzuki as soon as I got in the house and they are ,once again, supposed to resolve this issue tomorrow. Wanna place bets on whether or not the dealer blames me for the leak once again since it was "fine" when the rode it 40 miles?! BTW I let the bike warm up for the exact time they said right in front of their doors then I got on and kept it under 4500 rpm's the entire way home. Guess I just rode it too hard again eh? Suzuki rep said he is taking it higher up now. I say hell with that i'm calling an attorney in the morning, enough is enough. Don't think I will be buying another Suzuki after this mess, especially since a few other people have 06's with blown head gaskets. Not a good first motorcycle experience.
Crap. Now I'm afraid to get mine back. 15 days and counting. This really sucks. But I think it's just a few bad eggs in the bunch. Maybe something went screwy with some of the '06's. I was reading my manual today and it says in there that if you experience anything that could be life threatening to contact the National Traffic Safety Board first, then contact Suzuki. The NTSC will do an investigation and if they receive enough reports about the same problem, they will have Suzuki issue a recall. I think a blown head gasket qualifies as life threatening. A little oil on the back tire and you could have a really bad day. I'm drafting a letter to the NTSC tonight and another one to Suzuki. You might do the same.
Quote from: 06GSowner on July 26, 2006, 05:02:55 PM
Hey guys guess what. I got my bike back tonight. Dealer sad they test drove it 40 miles w/ no leaks. Turns out it was a 2nd blown head gasket at 430 miles! So i'm like what the hell. So the bike was running fine and looked fine so I took it home. We I was checking the right side for leaks the whole way home since that has been the problem area of the engine. I finally get home and pull into my garage and get off. I look down and guess what I see? Oil leaking out of the LEFT side this time! :mad: I called suzuki as soon as I got in the house and they are ,once again, supposed to resolve this issue tomorrow. Wanna place bets on whether or not the dealer blames me for the leak once again since it was "fine" when the rode it 40 miles?! BTW I let the bike warm up for the exact time they said right in front of their doors then I got on and kept it under 4500 rpm's the entire way home. Guess I just rode it too hard again eh? Suzuki rep said he is taking it higher up now. I say hell with that i'm calling an attorney in the morning, enough is enough. Don't think I will be buying another Suzuki after this mess, especially since a few other people have 06's with blown head gaskets. Not a good first motorcycle experience.
Enough is definitely enough. Talk to that manager that you had a positive experience with and let her know you'll be dropping their bike off the next day and you expect a full refund. No ifs, ands, or buts. If she won't / can't agree speak to her boss. Let them know you're fully prepared to 1. speak with the Suzuki regional manager and 2. file a suit if necessary. You've been more than patient and you aren't willing to lie down any more.
-M
Took my bike in to get the head replaced. Faxing items to the attorney tomorrow. Talked to the salesman who sold me the bike tonight. He told me a lot of good info and told me to get an attorney. Turns out, that the dealer has no certified mechanics, they all walked out. Suzuki has given them 30 day notice to get all their new "service techs" certified or the will take the suzuki name out of the dealer. He also let me know that he knows the manager of another dealer close by and said that if I get my money back he will get me a brand new gs500f at cost. Souned good to me. He feels bad because he sold me the lemon. He also told me if I need a statement or him for court it wiould be no problem. We will see what the attorney says after he reviews my case.
boy o boy this sucks
also this dealer put a loose wheel on a 4 wheeler a month ago, the owner had the 4 wheeler for 5 days, the wheel came off and flipped over him twisting the frome. It was a 4x4 with gps and everything. Tore th ride all up, broken bones and everything. The dealership got out of it all because in the manual it states u must tighten the lugnuts every 10 hours or something like that and the man had ridden it around 15-20 hours so the dealer didnt have to pay a dime to him and his quad was totaled out. This dealer is rough. Hopefully i get my money back and can get the other dealer to give me a new bike at cost to them, should save me thousands. We shall see.
evey one needs to stay away from this dealer
Also let it be known that Suzuki is well aware that this dealer has no certified techs but tells me to keep taking my bike there to get fixed and has told me repeatedly that the techs there know what they are doing. The salesman let me know that Suzuki told the dealer that they needed to get the mechanics certified which means they have known this for awhile and Suzuki has had no intention of telling me this. Suzuki isn't leaving themselves a good name with this situation either...
Quote from: 06GSowner on July 27, 2006, 07:21:59 PM
Took my bike in to get the head replaced. Faxing items to the attorney tomorrow. Talked to the salesman who sold me the bike tonight. He told me a lot of good info and told me to get an attorney. Turns out, that the dealer has no certified mechanics, they all walked out. Suzuki has given them 30 day notice to get all their new "service techs" certified or the will take the suzuki name out of the dealer. He also let me know that he knows the manager of another dealer close by and said that if I get my money back he will get me a brand new gs500f at cost. Souned good to me. He feels bad because he sold me the lemon. He also told me if I need a statement or him for court it wiould be no problem. We will see what the attorney says after he reviews my case.
wtf....so this guy knows he works for shitty company and continues to sell bikes for them? ugh....
Also 06GSowner. I'm getting so confused with all your threads. Can you please state in one post everytime you've taken it into the shop. That's fu@#%ng insane. It's a freaking bike, not rocket science. Some of the guys on this site can BUILD a brand new bike in less than a month. You've been shafted big time. Get your $$$ back and never talk to this dealership again. Write to a newspaper or local tv station. Local news eats this stuff up.
Also I like the idea of demanding your money back with a 24 hour notice. Bring the bike, a friend in his car and drop it off and don't leave till you have cash in your hand. Or call a lawyer, perhaps the police (nah maybe not the cops). Let us know how it goes. Sorry you're having such a horrible time :cry:
Oil going all over the place? that sucks dude. But if you hadn't put oil in your engine to begin with you wouldn't have had this problem . What you need is an engine oil bypass kit from kaleco!!! Its revolutionary design ensures that that expensive new synthetic oil you just spent your measley check on does not get into your block and experience heat and the stresses of enternal combustion!! Check out the product reviews to read what people think about the kit. And purchase your kaleco engine oil bypass kit today!
http://kalecoauto.com/index.php?main_page=product_info&cPath=1&products_id=8
Dude. This is a serious thread. Post your "funny" crap in O&E or in a less serious thread. This guy's talking about getting shafted on the order of thousands of dollars, not really a laughing matter.
The salesman is quitting at the dealer saturday and oddly enough coming to the company I work for to be a salesman. I will post saturday a thread with all my repairs for you guys, also the attorney has all of my information and is reviewing it. I should get a call Monday letting me know where we go from here.
its unfortunate that you're going through this. I am starting to suspect, given the number of different issues people are having with the new F models, that they (Suzuki) may have changed where the bike/parts are manufactured and arent controlling the quality of the work as well. I have never seen so many problems with the gs as I have these last months.
06GSowner, keep on it and dont let this experience sour you from motorcycling in general or suzuki in particular.