As I posted before, I have a 2006 GS500F with a blown head gasket after 2XX miles. The bike has been in the shop since July 11th. Tomorrow will be it's 30th day in the shop and it would then qualify as a lemon under California law. Here's the problem:
On July 25th I called the shop to ask about the progress of the repairs on the bike. The tech told me he was waiting on Suzuki to send the parts. He also told me he would call me as soon as the parts were in and he was ready to begin work. 2 more weeks go by and I hear nothing, so I send Suzuki a letter on August 1st telling them what is going on and that I will want a new bike or a refund if the bike is not back by August 10th. 5 minutes ago I get a call from the tech at the shop. He tells me that Suzuki called them to see why the bike wasn't finished and he figured out that they DID have all the parts after all. In fact, they have had everything they needed to fix the bike for the past 2 weeks, but the guy in the shipping department confused my bike with a GSX-R (yeah, right) and thought the parts were still on back order. Now they're telling me they'll try to start working on it Saturday and I'll have the bike back on Tuesday. At that point, the bike would have been in the shop for 36 days. Do I still have a case for a Lemon Law return? The tech said Suzuki would be calling me in the next few days. He said, "Don't be surprised if they offer you something." What could they offer me? I'm burned out on this and was actually relieved to just be getting money back and being done with it.
What do you guys think?
I'm not that familiar with the law, but if it states 30 days... Then it's 30 days.
If you want to be DONE with it, then follow through. If you want to wait and see what happens while risking the chance of more headaches and :bs:, then you should wait a few days and see what happens. :dunno_white:
You absolutely have a case. 30 days MEANS 30 days. No questions about it, holidays weekends, count em all. I am just starting to get my lawsuit rolling. You should do the same. We didn't pay that much money to have a bike with an opened up engine with replacement parts after 2xx miles. Sue the hell out of em and join me. Maybe Suzuki or their dealers will get the point.
You know very well how my situation has gone. Don't let it happen to you.
Quote from: 06GSowner on August 09, 2006, 05:58:00 PM
You absolutely have a case. 30 days MEANS 30 days. No questions about it, holidays weekends, count em all. I am just starting to get my lawsuit rolling. You should do the same. We didn't pay that much money to have a bike with an opened up engine with replacement parts after 2xx miles. Sue the hell out of em and join me. Maybe Suzuki or their dealers will get the point.
You know very well how my situation has gone. Don't let it happen to you.
I know 30 days means 30 days, but will Suzuki fall back on "it's the dealers fault, since we sent them the parts and they sat on them for 2 weeks." Or are they responsible anyway, since the dealer is an agent of Suzuki. Either way, they're getting a letter tomorrow by certified mail asking them to refund the price of the bike. At this point my confidence in that particular bike is shot and the re-sale value is far less than I paid. After all, would you buy a bike that had a blown head gasket after 200 miles?
I'm hoping to get this resolved without an attorney, but I have a feeling that's not going to happen. We'll see how Suzuki responds to the certified mail letter.
Thanks 06GSowner for the updates and support. It really helps to hear from someone who is going through the same thing.
If you get an attorney, the lawsuit can be filed against the dealer or Suzuki,whichever the attorney feels is better to win your case. You should have a solid case even if it is dealers fault. My problems are also likely dealers fault but the attorney I got is filing against suzuki because all my repairs were fixed under the "warranty" meaning suzuki stated it was a manufacturing problem and was to be covered under warranty at that dealer , so they were the ones to file againt if that makes any sense. Suzuki's regional rep shoul;d have gotten involved and told the dealer they had the parts or went out there personally and checked to see if they had the parts so Suzuki can't cover their own ass on that one. Suzuki should have done everything in their power to get that bike out of the shop in a timely manner, and they did not help you at all.
how is your situation going? any updates?
Quote from: 06GSowner on August 10, 2006, 06:02:16 PM
how is your situation going? any updates?
Suzuki called me today. They apologized profusely and basically threw the dealer under the bus, saying it was completely the dealers fault, which it was. They shipped the parts to fix the bike way back on July 18th. They also told me that they wanted me to be happy and they would like to compensate me for the time the bike has been out of service. The customer service rep asked if I had an extended warranty and I told him yes, then he asked if I financed the bike and I told him I paid cash. He then told me he would speak with a supervisor to find out what they could do for me. I'm not too optimistic though, since him asking if I financed the bike probably meant they were going to offer to make last months payment. So small potatoes. I told him I would be willing to listen to any offer of compensation they might make, but as of now I still considered the bike a lemon and I would be pursuing a manufacturer buy back. I also told him that if they fixed the bike properly and their offer of compensation was fair, I would take the bike back. However, if it has to go into the shop for ANY kind of warranty repair again, I would want my money refunded immediately, since they're already past the 30 day limit.
So, all of that leads me to the question of what is fair compensation? I like the bike. If they fix it properly, I have no problem keeping it. So, what should they do for me? Give me your opinions.
Free valve adjustments and carb syncs for the life of the extended warranty. Or...
Free tune & service for however long the life of the extended warranty (includes the above).
What should they do?...... Give you a new bike
What WILL they do?.....If you are lucky, get you your 1st service for free
I would say fair compensation would be to give you a new bike or do your first 2 services free, or refund you the money for your extended warranty. I paid far too much for my gs500...I just wanted it too bad and there is a high demand here. Supply and demand is the name of the game, hopefully you got a better deal.
I hope for your sake that they are nicer to you than they were to me....I had way more problems and all I got was my 1st service done for free by the shitty dealer. I probably won't have an update for my situation for a month or so but as soon as I hear anything you guys will be the first to know.
Quote from: scratch on August 10, 2006, 07:11:36 PM
Free valve adjustments and carb syncs for the life of the extended warranty. Or...
Free tune & service for however long the life of the extended warranty (includes the above).
I like that. And if I don't like their offer, I'm going to use that as a counter offer. That's a potentially huge savings, since the extended warranty adds another 4 years to the exisiting warranty.
Thanks Scratch!
x
Quote from: TadMC on August 11, 2006, 05:41:57 AM
shark i wish you luck,
tell em you want 2 gixxer 750s for free, and then ill buy it from you for 3 dollars
WHICH WOULD BE a 300 % profit
Done and done! :thumb: