I bought used clutch cover from Ebay. The seller states that the cover was going to be shipped via United States Postal Service for all international orders. I received a tracking number today from UPS....wait a minute. Wasn't the seller supposed to ship via USPS? I called UPS and they're going to charge me $17 for brokerage fees. This is completely unacceptable. I emailed the seller asking for a resolution. What should I do?
Try contacting ebay and telling them that the seller is shipping the item using a different shipping method, than the one stated on the items description. I dont know if this will work, but this is my $.02
Wait so he's shipping it like pay on delivery kinda thing. I didn't even know you could do that anymore. I would wait for his response and then pursue action through paypal or ebay if you have to. Did you pay with paypal?
Quote from: GI_JO_NATHAN on October 27, 2010, 04:23:27 PM
Wait so he's shipping it like pay on delivery kinda thing. I didn't even know you could do that anymore. I would wait for his response and then pursue action through paypal or ebay if you have to. Did you pay with paypal?
I paid with paypal. I paid for both the cover and shipping. UPS is going to drop it to my door, but is going to charge me an extra $17 in brokerage fees. I didn't ask for UPS to send it.
So you're saying UPS is going to show up at your door and demand $17? What the hell are brokerage fees?
Wait, just reread the post, if the shipping is international, how would it be possible to ship USPS?
Aren't all international orders subject to brokerage fees regardless of who they're shipped through?
USPS is the best for international. They get the local postals to take it @ the border/port of entry.
Cool.
Buddha.
Quote from: 007brendan on October 27, 2010, 05:20:55 PM
So you're saying UPS is going to show up at your door and demand $17? What the hell are brokerage fees?
Brokerage fees are scams that UPS pulls off to do the customs paperwork for you. I could do it myself if I was at one of there "ports of call" but the paperwork is being filled out halfway across the country. So I have to pay this $17 on something I could do myself if they'd just send me the paperwork. But they won't send me what I need because they won't make any money from it.
USPS sends anywhere. I've gotten multiple packages from USPS in the past.
Screwed over again. I'm tired of threatening legal action against idiots.
Quote from: The Buddha on October 27, 2010, 05:51:24 PM
USPS is the best for international. They get the local postals to take it @ the border/port of entry.
Cool.
Buddha.
I can't agree with this. I've shipped to the UK on many occasions and will NEVER ship there with USPS again because of the local postal service. Stuff I shipped 3 day shipping took months to show, disappeared as soon as it hit that side of the pond, etc. I'll only use a company that handles it the whole way from now on, even if the cost is higher.
I've sent to england just fine, australia, Israel, canada, India etc just fine via usps, worked just fine. The one country you will probably make worst trouble for your buyer I have heard is Brazil.
Stuff disappearing and/or taking months - I think that's their company motto, the issue could just be customs too.
UPS may clear it in house as in the local customs trusts UPS enough to screen it @ several stages it will count as a cleared item when UPS stamps it (called trusted shipper method), the postals may let it go through proper customs. Is that why they charge brokerage fees in canada ?
I've had stuff from canada sit for 4 months @ customs before getting to me. Chinese stuff took 1 month, to be expected I think.
Cool.
Buddha.
I had 8 separate, consecutive packages get screwed up in their delivery because of Parcel Force, the UK side of shipping things. They all cleared customs just fine THEN went missing. Were sent all over England and Scotland as well, so it wasn't a localized issue. :dunno_black:
Quote from: saxman on October 27, 2010, 07:43:26 PM
I had 8 separate, consecutive packages get screwed up in their delivery because of Parcel Force, the UK side of shipping things. They all cleared customs just fine THEN went missing. Were sent all over England and Scotland as well, so it wasn't a localized issue. :dunno_black:
When you send stuff in Aust to the US using Aust's postal service, it ships out via Australia Post and is delivered by USPS. When the American's send to us they send via USPS and it arrives by Australia Post.
As for England. They have full-on Postal Rules over there to do with Copyright Infringement, Kiddie Prn, firearms and other stuff. If they think it's dubious they'll either break it and then deliver it, or not deliver it at all - works both ways (stuff leaving England too). If the return address is not there, it won't be delivered - or broken and then delivered.
Michael
Quote from: mister on October 28, 2010, 02:35:30 AM
Quote from: saxman on October 27, 2010, 07:43:26 PM
I had 8 separate, consecutive packages get screwed up in their delivery because of Parcel Force, the UK side of shipping things. They all cleared customs just fine THEN went missing. Were sent all over England and Scotland as well, so it wasn't a localized issue. :dunno_black:
When you send stuff in Aust to the US using Aust's postal service, it ships out via Australia Post and is delivered by USPS. When the American's send to us they send via USPS and it arrives by Australia Post.
As for England. They have full-on Postal Rules over there to do with Copyright Infringement, Kiddie Prn, firearms and other stuff. If they think it's dubious they'll either break it and then deliver it, or not deliver it at all - works both ways (stuff leaving England too). If the return address is not there, it won't be delivered - or broken and then delivered.
Michael
Stuff I sent there were car parts. The problem wasn't with customs, it was mishandling by Parcel Force. I went out there to do work and sent a bunch of parts ahead of me, so ended up actually dealing with Parcel Force personally.
From what I was told by locals over there, it was actually very common.
Moral of the story is that sending something USPS, you're left at the mercy of the local postal service. With UPS, it's all handled in house.
Quote from: The Buddha on October 27, 2010, 07:16:23 PM
I've sent to england just fine, australia, Israel, canada, India etc just fine via usps, worked just fine. The one country you will probably make worst trouble for your buyer I have heard is Brazil.
Stuff disappearing and/or taking months - I think that's their company motto, the issue could just be customs too.
Hey, I'm Brazilian and sadly I can say to you guys that the problem is not the local mail company, but the locals themselves. Most of them (not me, I swear), are always trying to give you a string, if you pull it, great! They get some extra bucks, a money back or something....
If sending stuff to Brazil just keep tracking it on Brazilian mail website (www.correios.com.br) with the same tracking number you got when shipped the package, you can track everything until it be delivered. Some packages are screened on the customs and take up to 10 days more to arrive. But in years buying stuff from US, UK, Canadá, China, (about 200 stars at e-bay now) I've never got anything lost. Never.
Usually it takes up to a month to arrive: 7 to 15 days to get Brazilian customs, and 5 to 20 days do arrive at their destiny.
Is it very expensive to send into brazil, but cheap sending it out ? or vice versa ... somethign funny I have heard. Sorry I cant be more specific.
Cool.
Buddha.
Quote from: The Buddha on October 28, 2010, 09:11:44 AM
Is it very expensive to send into brazil, but cheap sending it out ? or vice versa ... somethign funny I have heard. Sorry I cant be more specific.
Cool.
Buddha.
It's the other way back... Very expensive to send FROM Brazil, to get it sent TO Brazil the costs at USPS are the same as to ship to any other country.
For example, a still camera costs about 15 bucks to go from US to BR, and about 50 to go back from BR to US.
It's strange, Brazil is a developing (probably always will be "ing" never will get the "ed"), but our prices are almost always more expensive than the costs in US or CAN, not only for mail, but for everything...
The only thing you pay more than us are food, specially fruits and vegetables. All the rest is a lot cheaper!
K cool. Thanks.
Cool.
Buddha.
After contacting the seller he said he would pay half of the brokerage charge, so half of $17. I dunno, should I take the offer or file a dispute with ebay for him using the wrong postal service in the first place?
pay it, and get the part! seller should have disclosed all fees. but so your out 9 bucks more but got the part you need. your motorcycle would thank ya.
You're not going anywhere till you get a signal generator anyway, so I would fight it. If they said it was going to ship a certain way in the listing and now it's being shipped to you another way with additional fees attached, it's the sellers responsibility to pay. Don't let yourself get screwed! :2guns:
Quote from: centuryghost on October 28, 2010, 12:38:44 PM
You're not going anywhere till you get a signal generator anyway, so I would fight it. If they said it was going to ship a certain way in the listing and now it's being shipped to you another way with additional fees attached, it's the sellers responsibility to pay. Don't let yourself get screwed! :2guns:
+1
Cool.
Buddha.
Just my 2 cents. We've talking about $8-9 here. The seller offered to pay for half. That seems reasonable. Why would you file a complaint for that? You might realize that many sellers don't even ship internationally, probably because they don't like to deal with the hassle.
For me it's the principal. Nothing gets me fired up more than hidden/unexpected charges. Plus ebay listings are meant to be taken literally, so if the seller posts wrong information the buyer shouldn't be the one taking the slack. It's like ordering a .99 cent cheeseburger as it is listed on the menu. Then you get charged 1.09 because there is fees for delivering it to my table that are not listed on the menu. I will fight tooth and nail over that .10 cents while eating that cheeseburger! :icon_twisted:
Quote from: centuryghost on October 28, 2010, 02:25:36 PM
For me it's the principal. Nothing gets me fired up more than hidden/unexpected charges. Plus ebay listings are meant to be taken literally, so if the seller posts wrong information the buyer shouldn't be the one taking the slack. It's like ordering a .99 cent cheeseburger as it is listed on the menu. Then you get charged 1.09 because there is fees for delivering it to my table that are not listed on the menu. I will fight tooth and nail over that .10 cents while eating that cheeseburger! :icon_twisted:
I understand the dispute with hidden/unexpected charges, but it's not like the seller is tacking on a $10 "handling" or "convenience" fee. The seller isn't profiting from this. You realize that cheeseburger example is basically how it happens in every state with sales tax. But you don't blame the cheeseburger peddler, do you?
I guess the real question is, if the seller had listed that he was shipping through UPS, would it have prevented you from buying the part?
Regardless of whether or not the seller is profiting from this, the buyer is still paying for more than he expected due to actions of the seller that were not agreed upon when the transaction was made. The OP will have to answer your question, but if it was me it might have made a difference if I only had so much to spend.
Quote from: centuryghost on October 28, 2010, 02:25:36 PM
For me it's the principal. Nothing gets me fired up more than hidden/unexpected charges. Plus ebay listings are meant to be taken literally, so if the seller posts wrong information the buyer shouldn't be the one taking the slack. It's like ordering a .99 cent cheeseburger as it is listed on the menu. Then you get charged 1.09 because there is fees for delivering it to my table that are not listed on the menu. I will fight tooth and nail over that .10 cents while eating that cheeseburger! :icon_twisted:
Here a 99 cent cheeseburger actually costs $1.12 >:(
Quote from: centuryghost on October 28, 2010, 02:54:49 PM
Regardless of whether or not the seller is profiting from this, the buyer is still paying for more than he expected due to actions of the seller that were not agreed upon when the transaction was made. The OP will have to answer your question, but if it was me it might have made a difference if I only had so much to spend.
I'm not sure how far I'd get if I actually disputed it. The part is somewhere in Canada at the moment, so I wouldn't know how difficult it would be to get a complete refund. However I can't understand why the seller is only agreeing to pay half of the extra charge, and not the full amount.
Maybe I will tell him the charge was actually a bit more so then I would be in the win :laugh: but I'm sure he's going to ask for an official UPS receipt.
It is an extra $8 I didn't want to spend, and no I don't have a signal generator yet. If it meant I would have to pay $20 then I would definitely complain.
Has anyone filed a complaint with Ebay before? If so what was the outcome?
I have before, buying an atari. the power switch on it was broken, contacted ebay/paypal opened a dispute, seller never responded to it, got all my money back
I opened a dispute with Paypal, but got a message from them saying "This transaction is not eligible for Paypal resolution" yet I got an email saying that if the seller refuses to give a refund then I can escalate the case. What gives? Is Paypal trying to scam me now?
If all else fails I will go to my credit card company and file a complaint.
I opened a dispute through paypal before. I bought a set of microphones and they turned out to be counterfeits. Basically, you open the dispute through paypal, and you have to try and communicate with the seller so many times and try and reach a resolution that way. My seller never responded. If that doesn't work, you escalate it and paypal will try to contact the seller and reach a resolution. After that they will refund the money. I got all my money back, AND got to keep the microphones, but they were POS anyway.
+1 to what 007brendan wrote. Once it gets escalated to that level and Ebay/PayPal has to refund your money, the party that is selling gets his PayPal account frozen until dispute is settled with them. It will teach that seller to settle all disputes himself!
And centuryghost is right. It's the principal. You as a buyer bought and paid in good faith....the seller should do the same IMHO!
Quote from: JB848 on October 28, 2010, 10:00:38 PM
+1 to what 007brendan wrote. Once it gets escalated to that level and Ebay/PayPal has to refund your money, the party that is selling gets his PayPal account frozen until dispute is settled with them. It will teach that seller to settle all disputes himself!
And centuryghost is right. It's the principal. You as a buyer bought and paid in good faith....the seller should do the same IMHO!
A dispute has been opened with Paypal as the seller declined to resolve the issue. The seller was only going to give me $9 of the extra $17 I have to pay. This is considered scamming and I won't tolerate it.
Over the past few days UPS has come to my apartment leaving shipping slip. Brokerage fees are $14. I'll have to pick it up at their office in the next two days or the cover will be returned to the seller. I contacted the seller again and he said he's willing to pay $12 of the $14. Do you think he's being a bit more reasonable now or do you think I should keep the dispute open. He said he can't refund any money until I close the dispute.
I guess it depends. Do you want the $2, or do you want the part, which you had to order internationally.
The guy is holding out on you for $2! :2guns:
At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?
From experience in my software business, NEVER EVER ship UPS to Canada from the US. Even when there is no customs fee, UPS always tacks on some arbitrary fee. Once we sent a $25 software update and UPS charged $35 customs fee when software was duty free! (Thank Al Gore :cookoo: for the Internet and electronic delivery!)
We always send post office.
If it was supposed to be sent post office, pay the money and get your part THEN file a claim with paypal and ebay for changing shipping method on you.
I had to file a claim because a seller in the UK had his paypal account closed then wanted payment outside of paypa/ebayl. I won. Sale canceled and no non-payment strike against me. I find they tend to side on the side of the buyer if you have a good buying record.
But get your part first. Then file the claim. But is it worth fighting over $2? What is your time worth? It seems you worked out a reasonable compromise with the seller. Let it go. Move on. Get the part. Install it and go for a ride.
You want real stupidity? Tarozzi sells rear sets for a 1989-1991 GS500E. They do not fit. No way. I sent them photos, Suzuki parts diagrams and everything else imaginable. They had photos of their part held next to the foot rest mounts of a GS500E and they still can't see that they don't fit. I drew a line between their mounting holes and the bolts on the bike. Its like showing them a quarter next to a penny slot for a gumball machine. Clearly it won't go in the slot but they can't see that. I showed them photos of a GS500E. I asked for photos of the GS500E they were talking about. Nada. Zip. Never dealt with anyone so blind in my life.
Their response?
Dear Sirs,
our code ..-0025 is for that bike.
We fit it on Suzuki GS 500 E and we never had problems , so we don't know what is the problem and we don't know how we can help you.
Maybe it's another model, we don't know.
If you send us your fax number I will send you the drawing of others rearet we have (?)
Best Regards
Paolo & Franco Tarozzi snc
Via Garganelli, 13
Pianoro (BO)
Quote from: centuryghost on November 10, 2010, 12:04:22 PM
The guy is holding out on you for $2! :2guns:
At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?
He said he'd do it as soon as I close my dispute with paypal.
Quote from: adidasguy on November 10, 2010, 12:25:19 PM
From experience in my software business, NEVER EVER ship UPS to Canada from the US. Even when there is no customs fee, UPS always tacks on some arbitrary fee. Once we sent a $25 software update and UPS charged $35 customs fee when software was duty free! (Thank Al Gore :cookoo: for the Internet and electronic delivery!)
We always send post office.
If it was supposed to be sent post office, pay the money and get your part THEN file a claim with paypal and ebay for changing shipping method on you.
I had to file a claim because a seller in the UK had his paypal account closed then wanted payment outside of paypa/ebayl. I won. Sale canceled and no non-payment strike against me. I find they tend to side on the side of the buyer if you have a good buying record.
But get your part first. Then file the claim. But is it worth fighting over $2? What is your time worth? It seems you worked out a reasonable compromise with the seller. Let it go. Move on. Get the part. Install it and go for a ride.
You want real stupidity? Tarozzi sells rear sets for a 1989-1991 GS500E. They do not fit. No way. I sent them photos, Suzuki parts diagrams and everything else imaginable. They had photos of their part held next to the foot rest mounts of a GS500E and they still can't see that they don't fit. I drew a line between their mounting holes and the bolts on the bike. Its like showing them a quarter next to a penny slot for a gumball machine. Clearly it won't go in the slot but they can't see that. I showed them photos of a GS500E. I asked for photos of the GS500E they were talking about. Nada. Zip. Never dealt with anyone so blind in my life.
Their response?
Dear Sirs,
our code ..-0025 is for that bike.
We fit it on Suzuki GS 500 E and we never had problems , so we don't know what is the problem and we don't know how we can help you.
Maybe it's another model, we don't know.
If you send us your fax number I will send you the drawing of others rearet we have (?)
Best Regards
Paolo & Franco Tarozzi snc
Via Garganelli, 13
Pianoro (BO)
Wow, even the bad English alone would have thrown me a loop! :bs:
Quote from: rock_rebel on November 10, 2010, 05:14:35 PM
Quote from: centuryghost on November 10, 2010, 12:04:22 PM
The guy is holding out on you for $2! :2guns:
At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?
He said he'd do it as soon as I close my dispute with paypal.
Sounds fishy to me. Seems like he would tell paypal (or maybe you should) that you have come to an agreement. That way there is something in writing.
Quote from: centuryghost on November 10, 2010, 05:27:55 PM
Quote from: rock_rebel on November 10, 2010, 05:14:35 PM
Quote from: centuryghost on November 10, 2010, 12:04:22 PM
The guy is holding out on you for $2! :2guns:
At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?
He said he'd do it as soon as I close my dispute with paypal.
Sounds fishy to me. Seems like he would tell paypal (or maybe you should) that you have come to an agreement. That way there is something in writing.
I will definitely make sure there is something in writing for paypal. I kept the Ebay message he sent so I can attach a copy of that to the claim.
Well it looks like to me his account is frozen on Paypal like I said and now he is more flexible. I would take the deal and eat the $2 but make sure everything is in writing with EBAY and Paypal! They try to pretend they are seperate companies but in reality they are on in the same!
Don't close the dispute until it is resolved. I think he's trying to scam you on that. It happened once with me I closed the dispute and the guy never paid up tried to reopen said that since I closed it as being resolved. They couldn't help me.
Get your money first!
Mary
Here's one. Be sure they use the post office.
http://cgi.ebay.ca/1997-suzuki-gs500-gs-500-e-sm65-clutch-cover-/250727916782?pt=Motorcycles_Parts_Accessories&hash=item3a608c64ee
Ok..so...what happened!!? I want the ending to the story! :dunno_white: :icon_mrgreen: