Suzuki Dealer and bad 1k service. not happy about it

[monopoly]

so i take my 05'GS500F in for its 1K service on thurs night to Suzki of Newmarket in Ontario and said it would be ready on Fri by 12 or so id get a call.

no one called and it was 6pm so i decided to head over to see what the hell went wrong...turns out the retard Ram who works there Barely speaks english and didnt do shaZam! with my bike in so it didnt even get touched, they didnt even know the bike was there!

anyways so monday they fix it and i just picked it up this morning. $161 canadian dollars later for the biggest 1/2 assed job ive ever seen.

i admit the bike was dirty when i brought it in, but it came back even more dirty!!!!!! smears from a dirty rag all over the tank and rear tail i was not pleased..

to make it better, i drive home on it (about 5kms) and goto the check the oil when i get home AND THERES NONE IN IT!!!! the dipstick was completely freakin dry!!!! but the oil light NEVER came on so it could be just under the stick??

this is freakin BS and i dont feel like risking my engine to take it back like this and i dont have a truck. is it even fine with driving it home 5K with no oil?!?! i mean there was some in there but were talking drops here. the stick was completely dry when i wiped it off and put it back in.

[MarkusN]

Low to full is about 1/2 l if I remember right, so that shouldn't be a problem yet. The oil light will come on only when the sump runs completely dry and the Ooil pumtp doesn't get any oil.

You wouln't have come 5 km without any oil in it, believe me.

My guess: They topped it off, then forgot to re-check after running it for the first time (which fills the oil filter) That lowers the level considerably.

It's probably safe to ride back, but why should you? Call them, tell them your findings and let them make a proposal how they get you out of this quandary. Just be calm about it.

[FearedGS500]

first off you where on the center stand right ?  ( not trying to be a smart ass but it makes a big diffrence ) second .. yes call them tell them they  got your bike dirty . you where unhappy with hte fact you had to wait so long to get your bike back because of there mistake. you will get somting out of it . free oil change or somthing . if there dicks about it . call suz. tell them your complaint .. they should listen . they should be able to do somthing about it . for the simple fact .. that the stealership is there middle man. if they make suz. look bad then the consumer is not willing to come back to them or even buy another bike of theres . talk to them stay calm and let them know . my cusin went in for his first service . and let the stealer do it . they pinched his valve cover gasket what not . he noticed the next morning cuz there was oil on the ground . he called them they came  to his house and picked it up and brought it back to the shop had it fixed and gave it back to him

[fodder650]

After taking my GS to the dealer I wasn't to happy either. First since its a 93 I think they weren't as interested in my bike as those nice new bikes they get. After a $700 bill for cleaning the carbs ($300 or so of it), the inspection, oil change, and a new front disc. I was really kind of disappointed to see my idle at 3400rpm after it had been warmed up.

Now im a newbie to fixing my own bike. But i'm trying to learn. But all it took, as some research on google, was to turn the idle screw back to nearly closed to fix it. But somehow having that idle screw set to almost closed makes me wonder if the bike's carbs werent set right. I need to find if thats normal.

Im going to be ordering a Haynes manual for the bike this week. And I'm thinking of learning how to do a rejet kit. But for that much money my dealership should have left the bike to warmup before setting the idle. If they even set it at all.

[scratch]

After taking my GS to the dealer I wasn't too happy, either.  First, since its a 93, I think they weren't as interested in my bike as those nice new bikes they get.

Why am I not surprised...

After a $700 bill for cleaning the carbs ($300 or so of it), the inspection, oil change, and a new front disc.

New front disc is about $200.  What's the hourly shop rate?

Now im a newbie to fixing my own bike.  But i'm trying to learn.  But all it took, as some research on google, was to turn the idle screw back to nearly closed to fix it.  But somehow having that idle screw set to almost closed makes me wonder if the bike's carbs werent set right.  I need to find if thats normal.

Yes, that normal.

[mike_mike]

cycle world east did a good job on my GS, zero problems with their service. i will be returning for my 6000km service.

[monopoly]

first off you where on the center stand right ?  ( not trying to be a smart ass but it makes a big diffrence ) second .. yes call them tell them they  got your bike dirty . you where unhappy with hte fact you had to wait so long to get your bike back because of there mistake. you will get somting out of it . free oil change or somthing . if there dicks about it . call suz. tell them your complaint .. they should listen . they should be able to do somthing about it . for the simple fact .. that the stealership is there middle man. if they make suz. look bad then the consumer is not willing to come back to them or even buy another bike of theres . talk to them stay calm and let them know . my cusin went in for his first service . and let the stealer do it . they pinched his valve cover gasket what not . he noticed the next morning cuz there was oil on the ground . he called them they came  to his house and picked it up and brought it back to the shop had it fixed and gave it back to him

I actually drained the oil pan and measured about a liter and a half that came out...so it definately was not filled completely.

I checked the oil on centrestand and kickstand just tobe sure...I bought my own Oil and refilled it i wasnt going to bring it back and deal with another headache i just dont need it.

I called the service manager and he offered me a free oil change on my next service...I probably wont go back there i dont want to have to worry about it

[corndog67]

You have to remember that the least experienced guy on the crew probably does the lube and oil changes. 

[Unnamed]

You have to remember that the least experienced guy on the crew probably does the lube and oil changes. 

Which makes sense, because they take roughly zero brain cells to do. The mechanic must have been either very busy or very dumb.

Instead of the Hynes, check out the Clymer guide. I just cleaned and rebuilt my carbs and it was incredibly helpful. Even if you're pretty slow the whole thing shouldn't take more than six hours, which equal about $50 an hour that you aren't paying.

[Fletchman]

 :nono:I have an '89 gs500 myself and I just blow the motor.  I feel stupid but I fixed the bike uo this spring after a friend of mine dumped it.  The oil tight never came on but in the rush to get it done I drained the oil, changed the filter, but never put any oil back in it.  I put 470 miles on it befor I broke a valve, and that was running this 17k mile motor with absolutely no oil, so I would not worry to much about 5 kilometers.  Also, does anyone have a good motor for sale?

[Its Just Me]

Thats funny this topic came up,  I just got my 06 GS500F back from cycle world east in Toronto and am not too sure about thier work.  First off I don't see much evidence of thier work, and I overheard that my bike had spent the entire day on the stand. Mabey it was an un-needed stand and they are very tidy mechanics, who knows?  But the big thing is Im finding difficult to shift into 1st gear and nearly impossible to go to Neutral from 1st, its taking alot of pressure to go either way and it definately wasn't like this pre-service.  Thought it could be clutch cable adjusment that they did since there is also now a ton more play on the lever, but I don't have a ruler here to measure it, all mine are scaled in NM!!

[scratch]

NanoMeters?

Go out to your GS, get the rubber thingie off over the clutch perch and down the cable. (Thanks to Redshift for the pictures here: http://gstwins.com/gsboard/index.php?topic=20468.0)

You will see a pair of knurled knobs.  Loosen the thin, large one and screw out (tightening) the smaller, broader one; maybe half a turn.  Tighten up the thin one, pull the cover back up over, and test ride.  Not enough?  Tighten another half turn.  And, so on.

Or, try to emulate this picture.

Clutch adjustment - I beleive the 4mm play is with the handlebars straight, er, perpendicular to the bike.  If you turn the handlebars fully to the left you may notice that the slack may be less than when turned fully to the right.  I set my slack so that there is 1mm of play at its tightest point when the handlebars are turned fully to the left.

Note: make sure that the slot in the adjuster (the small, broad one) does NOT line up with the slot in the clutch perch.  That is only to be lined up for cable removal.  It wont hurt it, but I just don't advise it, if the cable became too loose, it could come out.

[88gta]

Long post bare with me please.

I can sympathize with you. I took my 90 to the local dealership near me for a carb rebuild, and they told me it needed a throttle cable too so I said go for it. After a week I called back to have a front tire put on it and the carbs still were not done. After another week I have to call them again and they tell me that the carbs are done but it still doesnt run right so they want to adjust the valves, I tell them I will get back to them. A couple days later I go in and give the ok to do the valves and pay for the work already done, 420 dollars American. I wait five more days and go back in and they have not started yet, the mechanic says he never got the ok, I guess the lady at the counter forgot to tell them. I wait another week and the kid tells me that they are waiting on the second throttle cable because the first one a month ago was wrong,( no phone call yet again). I then ask if they got the valves adjusted, he has to go ask, he comes back and says yes, so did it fix it? He says they cant know because it does not have a throttle cable, I reply last week they told me it would start and idle but did not run right above idle. He goes to check and tells me yes. So the wife calls the next day and asks about the cable and he says it is in, will we ever get the bike back she asks, he says well how long have we had it? A month she says, as if he did not know that he gets kinda frantic and says they will be done the next day. I get a call that afternoon telling me it is fixed and runs great, but the tire he set out for me some how grew legs and walked away and he will have to order another, it will be a couple more days. I wait three days and call and still no tire, two days later I go in and the tire has not made it yet, I ask when it was ordered, turns out it was ordered the day it was supposed be in. A week later turns out the tire is on back order and he ordered another one( oh yeah still no phone call).
A week later I go back in and say I want my bike what do I have to do to get a tire, the new kid makes a phone call and I am garrantied a tire in three days. I finally get my bike back four days short of two months. I got a discount on the tire and labor and basically got the valve adjustment for free.

After riding it for a few days the tank starts squeeking and rattling around, I pull the tank off and the rubber mount on the front is not even on the frame I am not sure how I did not loose it.  I also notice that when I run done the highway at 80 mph in fifth and put it in sixth it slows to 70 at almost full throttle. I found an air leak between the air box and the carbs, fixed that and that helped a bit. The next thing I notice is a gas smell that was not there before, I look under the tank and see that the water drain hose is not there and I know it was there before. I start digging some more and find that the drain hose on the airbox is unhooked and the vent hose off the carbs is gone as well. And to top it all off I noticed new scratchs on the tank( not a perfect tank anyway but still makes me mad). I did go in and asked about the hose under the tank and the women had no idea what I was talking about and does it run ok other wise. I tell here about the top speed in sixth gear and she tells me that is why we dont like to work on those older bikes. I am done with the service department and the parts department with the smartass's behind the counter that don't like to try and after a couple of conversations with some of the salesmen I will end up driving another 30 minutes farther to buy my next bike,which will actuall be two new bikes cause the wife will be getting one as well.
Sorry bout the long post and I will now step off my soap box.

[Mandres]

To hell with the dealerships.  They charge hundreds of dollars for work that is usually sloppy, incomplete and takes forever. 

It doesn't get much simpler than the GS in the world of motor vehicle repair; I've seen lawn mowers with more complicated engines.  Buy a manual, a set of metric sockets, and do the work yourself.  Seriously, it's very very easy.  Plus you know that the work is done right; I couldn't stand to have some mouth-breathing highschool dropout messing with my vehicles.

-M