I hate the retail world!!!

annguyen1981 · November 26, 2006, 06:57:31 PM

I give up.

Ok. So we close at 6pm today. At around 4:30pm, this customer calls us and wants our email to send a file for printing. I tell them that we are doing away with email orders because there are too many complications with email orders.

I do tell her about the new way to submit orders without coming into the store. She can log onto our website and upload the files that way. She will also be able to select all the options she wants (quantity, paper color, size, stapled or not, etc...). And after all that, she will be provided a price even before she hits the "SUBMIT" button on the site.

"I don't understand!!! I email to your stores all across the country and you're the only one that won't give me your email."

Me: "Fine. xxx@xxxx.com" CLICK
(that was a little stort version, but I pretty much wasn't cheerful. I just answered the questions and that's it.)

Time goes by...

Two minutes before we close, mommy and daughter walk in. They interupt me WHILE I WAS TALKING TO ANOTHER F*CKING CUSTOMER...

Me: "Hold on a second..."

Once I get to them, they start bitching about how they tried to email me the files. GEE!!! WHAT A F*CKING SURPRISE!

They tell me that the daughter needs to be on a plane tomorrow morning back to her college town and ready for a presentation. (Well now... isn't procrastination awesome?).

Mommy Buddha Loves You: "You CAN get this printed tonight, right?!?!?" (keep in mind, I don't even know what the f*ck they want. for all I know, they could want 10,000 copies in color and bound together... I haven't gotten a chance to look at anything yet)

Me: No. (I didn't wanna be nice anymore...)

Daughter Buddha Loves You: "But I need it for a presentation tomorrow for my class!!!"

Me: "We close at 6pm" (plus if you f*cking listened to me about the f*cking website, I'd have your f*cking dumbass Buddha Loves You face printing done about AN HOUR AGO!!!!)

(note: I didn't say that)

(note: I wanted to, but not being nice/helpful is totally different than being rude...)

Mommy Buddha Loves You: "But we've been trying to email this to you for over an hour!!!"

(...if you f*cking listened to me about the f*cking website, I'd have your f*cking dumbass Buddha Loves You face printing done about AN HOUR AGO!!!!)

*sigh*

People suck.

/rant

rob1bike · November 26, 2006, 09:06:09 PM

Yeah, but was she hot?

l3uddha · November 26, 2006, 09:21:14 PM

here's some advice:

You're in retail, meaning you're everybody's b*tch. Stay in school or learn to read a tape measure.

...god I hated retail...

pantablo · November 26, 2006, 09:39:49 PM

you really should have told her thats why you insisted she upload to the website. then turned and took care of your other customers. thats not being rude, just saying what it is...

Please tell me you didnt do her order....

Chilly Willy · November 26, 2006, 09:43:55 PM

An,

A couple of pieces of advice:

1) Teaching is probably not a career field you would enjoy. Imagine having 150 Miss Bitches and their mothers to deal with every single day.
2) Assertiveness training could make you happier. You're a student, so I'm not going to tell you to get a new job--they all suck at that level. Some assertiveness training could help you realize that it really is ok to say "no" and still be a nice guy.

Breath deeply,

Chilly

annguyen1981 · November 26, 2006, 10:06:26 PM

Quote from: rob1bike on November 26, 2006, 09:06:09 PM
Yeah, but was she hot?

Butt ugly, but even if she were the hottest girl, I still wouldn't print her order.

Quote from: pantablo on November 26, 2006, 09:39:49 PM
you really should have told her thats why you insisted she upload to the website. then turned and took care of your other customers. thats not being rude, just saying what it is...

Please tell me you didnt do her order....

GOD NO!!!! I didn't print her order. Again I say, Procrastination is awesome!!!

Oh... did I mention that it was only ONE page in color, and TWO pages in black and white? A couple simple clicks of the mouse and done.

Quote from: Chilly Willy on November 26, 2006, 09:43:55 PM
An,

A couple of pieces of advice:

1) Teaching is probably not a career field you would enjoy. Imagine having 150 Miss Bitches and their mothers to deal with every single day.
2) Assertiveness training could make you happier. You're a student, so I'm not going to tell you to get a new job--they all suck at that level. Some assertiveness training could help you realize that it really is ok to say "no" and still be a nice guy.

Breath deeply,

Chilly

Believe it or not, I'm great in a teaching position. When I was in college back in '99 & '00, I was tutoring high school students part time. Loved it!

After a 5 year absence from college, I went back part time. Most of my classes were shared with a group of people. We became friends. My ability to "teach" helped most of them acheive "A's" in almost every class. Basically, I had to translate what the instructor said into something they could understand. That was FUN! Even if people weren't in my group, they would listen in on our conversations instead of conducting their own discussions.

Don't worry about me not being assertive... I've said no PUH-LENTY of times. After I try to explain to people WHY I can't copy money (and stupid shaZam! like that), people still don't understand. I have NOOOOOOOOOOOOOOOOOOOO problem refusing a print order, even if the store just opened for the day, and there are no print orders in production.

I'd like to say sometimes, "I don't care if my sales budget is not being met... I still won't print your order unless..." and I'd give them the conditions in order for me to print anything...

annguyen1981 · November 26, 2006, 10:10:19 PM

Oh... and the people I work with are so not with it, I have to restict access to my department to those who are officially trained.

So basically, even if they only wanna borrow a paperclip, "GET OUT!"

I'm a mean bastard.

But I've decided that I have to be... I'm full time in the department. There's another girl there who can only work 3 days a week from 8am - 1:30pm. That leaves A LOT of time that "I" have to cover. If management can't support me and my department by hiring and/or training someone, I will do ANYTHING to keep my department in tip-top shape as possible.

yamahonkawazuki · November 27, 2006, 01:44:20 AM

actually you can copy money legally http://desktoppub.about.com/od/scanninggraphics/a/papermoney.htm

Mandres · November 27, 2006, 08:37:48 AM

I feel ya man, I used to manage a CopyMax back in college. I hated every minute of that job. It was one of the most stressful I've ever had.

annguyen1981 · November 27, 2006, 09:00:20 AM

Quote from: yamahonkawazuki on November 27, 2006, 01:44:20 AM
actually you can copy money legally http://desktoppub.about.com/od/scanninggraphics/a/papermoney.htm

Yes, there are ways around it, but these customers want to copy straight up... no reductions... no enlargements... no modifications WHATSOEVER... They claimed to be making a gift for someone by cutting and pasting the other person's head shot on top of the copy, and then they would copy that to make a fake bill.

The dumbass had made a copy on our self-serve machine, and when he came up to pay, I noticed what it was, and told him he couldn't take it. It took me and another manager about 20 minutes to explain to his dumbass brain that that was 100% illegal.

News:

I hate the retail world!!!