Quote from: centuryghost on October 28, 2010, 12:38:44 PM
You're not going anywhere till you get a signal generator anyway, so I would fight it. If they said it was going to ship a certain way in the listing and now it's being shipped to you another way with additional fees attached, it's the sellers responsibility to pay. Don't let yourself get screwed! 

+1
Cool.
Buddha.

Just my 2 cents.  We've talking about $8-9 here.  The seller offered to pay for half.  That seems reasonable.  Why would you file a complaint for that?  You might realize that many sellers don't even ship internationally, probably because they don't like to deal with the hassle.

For me it's the principal. Nothing gets me fired up more than hidden/unexpected charges. Plus ebay listings are meant to be taken literally, so if the seller posts wrong information the buyer shouldn't be the one taking the slack. It's like ordering a .99 cent cheeseburger as it is listed on the menu. Then you get charged 1.09 because there is fees for delivering it to my table that are not listed on the menu. I will fight tooth and nail over that .10 cents while eating that cheeseburger! 

Quote from: centuryghost on October 28, 2010, 02:25:36 PM
For me it's the principal. Nothing gets me fired up more than hidden/unexpected charges. Plus ebay listings are meant to be taken literally, so if the seller posts wrong information the buyer shouldn't be the one taking the slack. It's like ordering a .99 cent cheeseburger as it is listed on the menu. Then you get charged 1.09 because there is fees for delivering it to my table that are not listed on the menu. I will fight tooth and nail over that .10 cents while eating that cheeseburger! 

I understand the dispute with hidden/unexpected charges, but it's not like the seller is tacking on a $10 "handling" or "convenience" fee.  The seller isn't profiting from this.  You realize that cheeseburger example is basically how it happens in every state with sales tax.  But you don't blame the cheeseburger peddler, do you?

I guess the real question is, if the seller had listed that he was shipping through UPS, would it have prevented you from buying the part?

Regardless of whether or not the seller is profiting from this, the buyer is still paying for more than he expected due to actions of the seller that were not agreed upon when the transaction was made. The OP will have to answer your question, but if it was me it might have made a difference if I only had so much to spend.

Quote from: centuryghost on October 28, 2010, 02:25:36 PM
For me it's the principal. Nothing gets me fired up more than hidden/unexpected charges. Plus ebay listings are meant to be taken literally, so if the seller posts wrong information the buyer shouldn't be the one taking the slack. It's like ordering a .99 cent cheeseburger as it is listed on the menu. Then you get charged 1.09 because there is fees for delivering it to my table that are not listed on the menu. I will fight tooth and nail over that .10 cents while eating that cheeseburger!  

Here a 99 cent cheeseburger actually costs $1.12  

Quote from: centuryghost on October 28, 2010, 02:54:49 PM
Regardless of whether or not the seller is profiting from this, the buyer is still paying for more than he expected due to actions of the seller that were not agreed upon when the transaction was made. The OP will have to answer your question, but if it was me it might have made a difference if I only had so much to spend.

I'm not sure how far I'd get if I actually disputed it. The part is somewhere in Canada at the moment, so I wouldn't know how difficult it would be to get a complete refund. However I can't understand why the seller is only agreeing to pay half of the extra charge, and not the full amount.

Maybe I will tell him the charge was actually a bit more so then I would be in the win  but I'm sure he's going to ask for an official UPS receipt.

It is an extra $8 I didn't want to spend, and no I don't have a signal generator yet. If it meant I would have to pay $20 then I would definitely complain.

Has anyone filed a complaint with Ebay before? If so what was the outcome?

I have before, buying an atari.  the power switch on it was broken, contacted ebay/paypal  opened a dispute, seller never responded to it, got all my money back

I opened a dispute with Paypal, but got a message from them saying "This transaction is not eligible for Paypal resolution" yet I got an email saying that if the seller refuses to give a refund then I can escalate the case. What gives? Is Paypal trying to scam me now?

If all else fails I will go to my credit card company and file a complaint.

I opened a dispute through paypal before.  I bought a set of microphones and they turned out to be counterfeits.  Basically, you open the dispute through paypal, and you have to try and communicate with the seller so many times and try and reach a resolution that way.  My seller never responded.  If that doesn't work, you escalate it and paypal will try to contact the seller and reach a resolution.  After that they will refund the money.  I got all my money back, AND got to keep the microphones, but they were POS anyway.

+1 to what 007brendan wrote. Once it gets escalated to that level and Ebay/PayPal has to refund your money, the party that is selling gets his PayPal account frozen until dispute is settled with them. It will teach that seller to settle all disputes himself!

And centuryghost is right. It's the principal. You as a buyer bought and paid in good faith....the seller should do the same IMHO!

Quote from: JB848 on October 28, 2010, 10:00:38 PM
+1 to what 007brendan wrote. Once it gets escalated to that level and Ebay/PayPal has to refund your money, the party that is selling gets his PayPal account frozen until dispute is settled with them. It will teach that seller to settle all disputes himself!

And centuryghost is right. It's the principal. You as a buyer bought and paid in good faith....the seller should do the same IMHO!

A dispute has been opened with Paypal as the seller declined to resolve the issue. The seller was only going to give me $9 of the extra $17 I have to pay. This is considered scamming and I won't tolerate it.

Over the past few days UPS has come to my apartment leaving shipping slip. Brokerage fees are $14. I'll have to pick it up at their office in the next two days or the cover will be returned to the seller. I contacted the seller again and he said he's willing to pay $12 of the $14. Do you think he's being a bit more reasonable now or do you think I should keep the dispute open. He said he can't refund any money until I close the dispute.

I guess it depends.  Do you want the $2, or do you want the part, which you had to order internationally.

The guy is holding out on you for $2! 

At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?

From experience in my software business, NEVER EVER ship UPS to Canada from the US. Even when there is no customs fee, UPS always tacks on some arbitrary fee. Once we sent a $25 software update and UPS charged $35 customs fee when software was duty free! (Thank Al Gore   for the Internet and electronic delivery!)

We always send post office.

If it was supposed to be sent post office, pay the money and get your part THEN file a claim with paypal and ebay for changing shipping method on you.

I had to file a claim because a seller in the UK had his paypal account closed then wanted payment outside of paypa/ebayl. I won. Sale canceled and no non-payment strike against me. I find they tend to side on the side of the buyer if you have a good buying record.

But get your part first. Then file the claim. But is it worth fighting over $2? What is your time worth? It seems you worked out a reasonable compromise with the seller. Let it go. Move on. Get the part. Install it and go for a ride.

You want real stupidity? Tarozzi sells rear sets for a 1989-1991 GS500E. They do not fit. No way. I sent them photos, Suzuki parts diagrams and everything else imaginable. They had photos of their part held next to the foot rest mounts of a GS500E and they still can't see that they don't fit. I drew a line between their mounting holes and the bolts on the bike. Its like showing them a quarter next to a penny slot for a gumball machine. Clearly it won't go in the slot but they can't see that. I showed them photos of a GS500E. I asked for photos of the GS500E they were talking about. Nada. Zip. Never dealt with anyone so blind in my life.

Their response?

Dear Sirs,

our code ..-0025 is for that bike.

We fit it on Suzuki GS 500 E and we never had problems , so we don't know what is the problem and we don't know how we can help you.

Maybe it's another model, we don't know.

If you send us your fax number I will send you the drawing of others rearet we have (?)

Best Regards



Paolo & Franco Tarozzi snc

Via Garganelli, 13

Pianoro (BO)

Quote from: centuryghost on November 10, 2010, 12:04:22 PM
The guy is holding out on you for $2! 

At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?

He said he'd do it as soon as I close my dispute with paypal.

Quote from: adidasguy on November 10, 2010, 12:25:19 PM
From experience in my software business, NEVER EVER ship UPS to Canada from the US. Even when there is no customs fee, UPS always tacks on some arbitrary fee. Once we sent a $25 software update and UPS charged $35 customs fee when software was duty free! (Thank Al Gore   for the Internet and electronic delivery!)

We always send post office.

If it was supposed to be sent post office, pay the money and get your part THEN file a claim with paypal and ebay for changing shipping method on you.

I had to file a claim because a seller in the UK had his paypal account closed then wanted payment outside of paypa/ebayl. I won. Sale canceled and no non-payment strike against me. I find they tend to side on the side of the buyer if you have a good buying record.

But get your part first. Then file the claim. But is it worth fighting over $2? What is your time worth? It seems you worked out a reasonable compromise with the seller. Let it go. Move on. Get the part. Install it and go for a ride.

You want real stupidity? Tarozzi sells rear sets for a 1989-1991 GS500E. They do not fit. No way. I sent them photos, Suzuki parts diagrams and everything else imaginable. They had photos of their part held next to the foot rest mounts of a GS500E and they still can't see that they don't fit. I drew a line between their mounting holes and the bolts on the bike. Its like showing them a quarter next to a penny slot for a gumball machine. Clearly it won't go in the slot but they can't see that. I showed them photos of a GS500E. I asked for photos of the GS500E they were talking about. Nada. Zip. Never dealt with anyone so blind in my life.

Their response?

Dear Sirs,

our code ..-0025 is for that bike.

We fit it on Suzuki GS 500 E and we never had problems , so we don't know what is the problem and we don't know how we can help you.

Maybe it's another model, we don't know.

If you send us your fax number I will send you the drawing of others rearet we have (?)

Best Regards



Paolo & Franco Tarozzi snc

Via Garganelli, 13

Pianoro (BO)

Wow, even the bad English alone would have thrown me a loop! 

Quote from: rock_rebel on November 10, 2010, 05:14:35 PM

Quote from: centuryghost on November 10, 2010, 12:04:22 PM
The guy is holding out on you for $2! 

At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?

He said he'd do it as soon as I close my dispute with paypal.

Sounds fishy to me. Seems like he would tell paypal (or maybe you should) that you have come to an agreement. That way there is something in writing.

Quote from: centuryghost on November 10, 2010, 05:27:55 PM

Quote from: rock_rebel on November 10, 2010, 05:14:35 PM

Quote from: centuryghost on November 10, 2010, 12:04:22 PM
The guy is holding out on you for $2! 

At this point I would get my part and pay the $2. When/how is the seller going to refund the brokerage fee?

He said he'd do it as soon as I close my dispute with paypal.

Sounds fishy to me. Seems like he would tell paypal (or maybe you should) that you have come to an agreement. That way there is something in writing.

I will definitely make sure there is something in writing for paypal. I kept the Ebay message he sent so I can attach a copy of that to the claim.