My 1989 has rust marks but even yours outdoes mine

Mark, just revisited yr photo album, and it's entirely probable that that bike is substandard to what Suzuki Australia would expect to be going out of it's dealers door categorised as a "new" bike. It's not nice to envisage what that frame will be looking like in a year's time. And it's not just the frame; again, look at the state of the aluminium parts covered by your photos. What has been happening to this bike since it came out of it's crate, where has it been, why was the dealer reportedly prepared to deliver it in such a condition?

Look, it's up to you, but as well as meeting with the Dealer Sales Manager immediately, it might be sensible to really get the dialogue going with Suzuki down in Laverton....I'm sure Mr Kato - the reasonably new Managing Director who is a motorcycle operations guru - won't be happy to see his product image damaged like this.

As to Fair Trading Qld, it wouldn't hurt to copy them into the loop now. You don't have to use them as a consumer gun immediately but it would be sensible to have them informed.

Mark, I'll slide away from this topic now. But, you know what, I think if I was in your situation I'd want the bike taken back by the dealer and exchanged by Suzuki for a GS500 that is up to our quality expectations of that marque. I guess that all the Suzuki enthusiasts on the Forum are looking forward to a timely and appropriate resolution to these problems.

Really interested to see how this plays out.

Contact email from dealer: please call our service dept! Thats all, I will call them asap.

Just remember ~ they need to provide a replacement, not 'fix' yours. That thing is damaged everywhere you look. 

Wow how did they manage to scuff your rim? My engine has that same powdery kinda corrosion as well in not too concerned about but the rest geez.

I finally had time this arvo to talk with the Sales Manager, he was very sympathetic of the issues, so I took the bike down to the dealer and he had a look at it (he has seen my pics too) and what he saw he wasnt happy with at all. They have kept my bike for a photo shoot and a thorough examination. So far the responses have been good. Apparently Suzuki HO had also already contacted them and want to get to the bottom of the problem. They will call me when a decision has been finalised.
I have a loaner  2002 GS500 until then, it still rides nice and sounds better than mine lol.
I will post when a decision is made.
Thanks for your comments guys I appreciate it 

 

 

Thank you for keeping us updated.

Michael

Ride the crap outta the loan bike 

You been for a ride on the Obi Obi road yet?

  lol. Not yet its on my list Did the Mapleton Montville Maleny commonly called the Triple M. Loads of great places up here to wear out my tyres

Well if Suzuki is a great company then they will help you out.  Heres pulling for you bro.  Keep us updated.
Cheers

Quote from: SS Adrenaline on April 19, 2012, 05:28:40 AM
Well if Suzuki is a great company then they will help you out.  Heres pulling for you bro.  Keep us updated.
Cheers

I got my own bike back today after its photo shoot and evaluation, The dealer and I are confident a final decsion will be made by tommorrow in the positive for a replacement machine, one befitting the great Suzuki brand.
Thanks guys for your advice and support.

Awesome. Please keep us all updated.

Thanks to everyone for their input and support

I will be getting a replacement for my Suzuki under warranty conditions.

I want to thank Suzuki and The Dealer for their understanding, help and sense of fairness in this matter.
They have both been fully supportive all the way along.

Cheers all round  See you on the road 

I'm glad they cooperated and everything worked in your favor ! Did they have an explanation on why this might of happened ?

Quote from: mark61 on April 27, 2012, 05:06:54 PM
Thanks to everyone for their input and support

I will be getting a replacement for my Suzuki under warranty conditions.

I want to thank Suzuki and The Dealer for their understanding, help and sense of fairness in this matter.
They have both been fully supportive all the way along.

Cheers all round  See you on the road 

You better be back to post photos of the new steed. If I am ever up that way I'll pm you for a ride on the Obi Obi. 

Great to hear it worked out, make sure you give it a once over before you take it out of the showroom.

ABSOLUTELY FARKING AWESOME

WE WANT PHOTOS