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Motor ate Valve shim.. **RESOLVED & PAID**

Started by The_Paragon, August 04, 2014, 05:20:10 AM

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The_Paragon

Quote from: AlexT on August 12, 2014, 03:49:52 PM
Just saying, I've threatened to sell my bike each time my GS has left me on the side of the road. Then I end up fixing it, riding it, and forget all about the silly thought of selling  :)

Lol, Idk.. Theres a fairly priced '06 Honda Hornet for sale locally that looks awefully appetizing!!
NEVER EVER EVER use an aftermarket valve shim!!
'81 Honda CB 650
'86 Yamaha FZ600
'09 Yamaha FZ6
'09 Yamaha FZ6R (Owned by my Better Half)
'06 Zuki GS500f- Sold

The_Paragon

Just a Re-Cap and an Update for those who remember the valve shim issue that I had last summer at about this time with some valve shims that broke apart and destroyed a 2006 GS500F engine.

Re-Cap:
The broken Valve shims were branded "K&L Supply". They were actually sourced by K&L from CRP Automotive, who either has them made overseas or probably sources them some another company overseas (talk about a few middle-men, huh?

Ive been working with K&L on a warranty claim filed through CRP Automotive since last fall. My communication with K&L first began on Sept 16, 2014. Shortly after I filled out a warranty claim form and sent receipts of all expenses of replacing the engine with one sourced from a motorcycle part out shop.   
Eventually, I ended up sending all the peices of one completely shattered shim to them and a 2nd shim that had broken in half to them and they shipped them to italy for analysis and testing.
In Febuary of 2015 i received an email from K&L saying that the valve shims tested out ok, but they were still seeking to get CRP pay back my (and others') warranty claim.
Finally, the other day I received FULL Reimbursement for the warrenty claim.  :D

So, Its understandable to be a bit angry about this whole situation.. Rightfully so, But, I do have to hand a little credit to K&L and Anthony, who was my contact at K&L. They were open enough to take a look at this issue of mine and work with me and with CRP to get me my money back out of all of this.
I feel like they could have just taken the "You must have installed them incorrectly" stance and just have blown me off, much easier than considering the issue and eventually getting me money back.

So, All in all, It all sucked, but I gotta throw a little bit of a thanks out to K&L for taking care of this issue. I know we've been knocking around the K&L a bit harshly lately, but they did take care of a customer issue and that means quite a bit to me!!

-Paragon
NEVER EVER EVER use an aftermarket valve shim!!
'81 Honda CB 650
'86 Yamaha FZ600
'09 Yamaha FZ6
'09 Yamaha FZ6R (Owned by my Better Half)
'06 Zuki GS500f- Sold

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